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Press Distribution Open Letter to ISO 9001:2000


Historically, most newsagents I have qualified as our enemy, our ogre who have victiorosos defeat to leave, not realizing that your loss is also ours and vice versa.

Perhaps, if all we put a little common sense in this regard so tight, waiting for a long-awaited law that allows regulation in a fair and just "our relationship", everything would work best for both parties.

You have made this relationship in a show of force and dominant power, and you are wrong, because drowning with primers, postage, with the indiscriminate distribution, with the lack of material, with returns and many more .. .. I also ahogais you.

We release our wrath upon you for what we consider abuse, and we both were wrong, as only we complain and we realize that we also have much to blame for being a disjointed sector and where industry many interests rather than defend our own rights.

The truth is that ours is a relationship "love-hate" of which the two losers. Now we lose much more because you have the upper hand, but the world takes many turns, and what is now black for us, tomorrow it could be for you.

Fortunately, we are slowly getting more revenue and thus atypical revenue through direct sales and not total 100% of total revenues. Each Once this percentage is reduced and gives us more freedom of movement and pressure your ever going to be lower.

The world tour, and maybe, just maybe, the future of the kiosks spend to retrofit their role within towns and make a living with other products or services, passing a background selling newspaper and magazines. And if this takes you so you will have earned it, not to know where the boundary between "trade" and "abuse."

We are still all time, just need a bit of will by both parties.
Our future is also yours. Do not forget.

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All competing companies today anxiously seeking magic formulas to make them be the leaders in the sector in which they act.
few years ago, a differentiating power and often tip the balance in favor of a company, was the subject of quality. Possessing a certificate of quality of service or production (ISO 9001:2000) was very valuable for businesses. Now there is so precious, it is almost mandatory.
Any company that intends to be competitive must be certified in any of the existing ISO certifications.
The prinicipal goal of a quality system implemented in a company is "customer satisfaction", this is the main leitmotif. The various aspects of a system quality, help to achieve this goal by improving internal business processes, identifying what are called "non-conformity" and drawing up plans for solving them. A quality system is a living, evolving and pursuing continuous improvement in quality.

My idea was to implement a quality system on my kiosk to be the first World World kiosk having an ISO 9001 certificate.

The only problem I have is that one of its demands a quality system, is that my suppliers must be accredited and have a certificate of quality. Hands
therefore decided to find out ....

I took a bill from one of my distributors, I scored the only phone that appears on the bill and started to llamar.Esperaré one week to see if I fuck the phone to ask if they have a quality system.

I decided to try another, I took the last bill to find out the phone, but as this is all in a strip of paper, took her by the back, on the part of the "undue return," no longer continue.

not desisted in my efforts, but this time to not take another disappointment, I searched for another supplier the delivery note which must have given me today to make returns of newspapers. Can not find it, oysters are not clear today, because tomorrow is a holiday. Not for nothing name. Total

, one that I have, I try. At least to know if anyone has it. I caught the phone number and called me since. I skipped an answering machine, telling her just hours at 14:00. For the truth I do not understand, if you have not brought me the second round today!! and the company is already closed?

Well all, I am going to look to other providers and make it serve me better. How? no? impossible .... I do not think so ..... if this is "not a monopoly."

continue looking. And will notify you when you find another .....

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me back

After the problems we had with the happy pots pans and other household goods Logistics Media, is that we charge a "small fortune" for not giving the primers.
The concept of the charges accrued we Logistics is a very curious "improper refund." Return

= that returns :-)
Undue = Not allowed, out of place

This means that I have sent a lot of newspapers, which are not entitled to a refund.

Reason: not your background? beyond those served? are out of time?

me back ....
Yeah, yeah.
very clearly ..... you tell me that I can not return, then return to all that has made us an "improper refund" these papers.

not you think we should demand that merchandise that is ours?

might not continue down this path.
primers can not be a weapon of intimidation against the seller of the press, to steal a weapon and a weapon to terrified.
The primers should be used only for the customer, end user, to force him to buy newspapers to get his promotion. Full stop.
No discussion possible. No one can collect the cards because the cards do not have money, they have no monetary value.
In addition, Messrs.. Newspaper subscribers can simply put your subscriber number and give us the empty card, and I wonder, How the hell is that sr subscriber and the number that corresponds to a subscriber places?
And all customers who do not buy the newspaper, because it cut the newspaper's bar?. Also I have to pay me astray newspapers if your card? or not I have to take her card?
I have to put stamps on all newspapers in my kiosk Logistics my code to know that I have purchased to me?

When we stop this slaughter?